Support

Comps · Help and contact

Write to [email protected] with anything: a result that looks wrong, a question about your subscription, or a request about your data. It helps to include your app version and what you scanned. In the app, Profile → the "•••" button → Send feedback opens an email with the app version filled in.

Common questions

A price or a name looks wrong

Every price comes with the listings behind it, so you can check them yourself. If the name or version is wrong, tap "Not what you're looking for?" at the bottom of the result: pick the right one from the list and Comps looks it up again, or type what it is in the search field at the bottom ("Not right? Type it"). Tell us about it at [email protected] and we'll look into why.

Cancel or change your subscription

Subscriptions are billed through your Apple ID. On your iPhone, open Settings → your name → Subscriptions → Comps. Deleting the app or your Comps account does not cancel a subscription. Refunds are handled by Apple at reportaproblem.apple.com.

Delete your data

In the app: Profile → the "•••" button → Delete account. It works whether or not you're signed in. What it deletes is listed in section 10 of the Privacy Policy. You can also ask us at [email protected].

Where does my photo go?

Nowhere until you tap Allow on the "AI-Powered Scanning" message. After that, each photo goes through our server to OpenAI, to identify your item, and to eBay, to find matching listings, and nowhere else. Its location is removed on your phone first, our server keeps no copy, and we never use it to train AI. You can turn it off any time: Profile → the "•••" button → AI-Powered Scanning. The details are in the Privacy Policy.

Restore a purchase

In the app: Profile → the "•••" button → Restore purchase, or Restore Purchase on the plans screen. Use the same Apple ID you subscribed with.